Topics Covered

Skilful showing techniques Buyers/Negotiation
Working with buyers/tenants – prompting viewings Buyers/Negotiation
Submitting offers Buyers/Negotiation
Acting for buyers – the opportunity and dialogues Buyers/Negotiation
Registering well-qualified buyers Buyers/Negotiation
Handling objections from buyers/tenants Buyers/Negotiation
Negotiation technique – Vendor Financing Buyers/Negotiation
Negotiation attitudes Buyers/Negotiation
Top tips for top negotiators Buyers/Negotiation
Working with buyers/tenants – Closing Buyers/Negotiation
Nitty gritty of negotiation (ie haggling) Buyers/Negotiation
Money Laundering – how to avoid a huge fine Compliance
Is your agency agreement compliant? Compliance
EPC overview Compliance
Your role in promoting your brand Creating Remarkability
Specialise and prosper Creating Remarkability
The power of appreciation marketing Creating Remarkability
Finding your points of remarkability Creating Remarkability
How to win an estate agency award Creating Remarkability
Ten laws of professional attractiveness Creating Remarkability
Creating PR from market sentiment Creating Remarkability
Web positioning with Jeremy Tapp Creating Remarkability
Harnessing charity to your advantage Creating Remarkability
Indifference Creating Remarkability
The importance of being the expert Creating Remarkability
The importance of enjoyment Creating Remarkability
Property ads – a new understanding Elements of Agency
The unexpected benefit of doing open houses Elements of Agency
Harnessing sole v multiple agency. Elements of Agency
Two new angles on property details Elements of Agency
Tender sale Elements of Agency
The power of feedback Elements of Agency
Handling OTM – pro or anti? Elements of Agency
Perfect property photography with John Durrant Elements of Agency
Understanding house price report differences Elements of Agency
Gazumping Elements of Agency
Film interviews with exisitng agents keys to success Elements of Agency
Qualifying buyers – part 2 Elements of Agency
How to control your clients Elements of Agency
Prompts and closes during the appraisal Gaining the Instruction
Why your fees are too low and how to raise them Gaining the Instruction
Persuasive valuation part 1 Gaining the Instruction
Buyer enquiry range pricing Gaining the Instruction
Persuasive valuation part 2 Gaining the Instruction
Secret agent – off market property Gaining the Instruction
Fee/instruction dialogues pt 1 Gaining the Instruction
How to engage on the instruction meeting Gaining the Instruction
Five top tips on appraisal Gaining the Instruction
Fee/instruction dialogues Pt 3- 15 dialogues Gaining the Instruction
Dealing with overpriced property Pt1 Gaining the Instruction
Fee/instruction dialogues Pt 4 -15 dialogues Gaining the Instruction
First in or last? Gaining the Instruction
Fee/instruction dialogues Pt 5 -15 dialogues Gaining the Instruction
How to harness portal-based valuations on appraisal Gaining the Instruction
Using pre-offer buyer qualification form on appraisal Gaining the Instruction
Fee/instruction dialogues pt 6 -15 dialogues Gaining the Instruction
Pricing options – offers over, guide price, not putting a price at all Gaining the Instruction
Fee/instruction dialogues pt 7 -15 dialogues Gaining the Instruction
Online agency – the vendor’s perspective Gaining the Instruction
What to do before the appraisal Gaining the Instruction
Direct vendor prospecting Generating Business
Indirect prospecting and wanted ads Generating Business
Marketing your agency without a marketing agency Generating Business
Prospecting part 1 – ethics and activity Generating Business
Prospecting part 2 – content and targetting Generating Business
Prospecting part 3 – responses and measurement Generating Business
Sam ashdown – funnel marketing Generating Business
Investigating communication Generating Business
How to nurture new business Generating Business
What should your blog contain? Generating Business
Post-sale reputation management Generating Business
Four time management ideas that work! Personal development
How to handle the online agency “threat” Personal development
How to handle angry people Personal development
Satisfaction surveys – productive or worthless? Personal development
The power of persuasive speech inc NLP Personal development
Harnessing consistency Personal development
Leadership in Agency Personal development
First impressions – car/office etc Personal development
Why challenge trumps relationships! Personal development
The power of silence Personal development
Scare your clients Personal development
Peer management – working in a team. Personal development
The entrepreneurial agent Personal development
Disc analysis – understanding yourself and others Personal development
The deliberate use of enthusiasm Personal development
Responsibility- curse or pleasure? Personal development
Why you should expose your weaknesses Personal development
Why commitment works Personal development
The resilient agent Personal development
Safety for agents with the suzy lamplugh trust Personal development
How to reduce your fall-through rate with Tony Piccirillo Sales Progression
Using emotional psychology to save a sale Sales Progression
How to conduct a marketing review Sales Progression
Understanding the conveyancing process Sales Progression
How to advise on offer acceptance Sales Progression